F.A.Q.'s

Frequently Asked Questions

 

Registration

Do I have to register to place an order?

  • No, it is not required to register when you shop with us, however we highly recommend it. You do have the option to checkout as a guest.

What are the benefits of registering?

There are number of benefits to registering:

  • Registering gives you the ability to place orders without having to re-enter your information such as shipping and billing address and other detail information every time you shop with us.

  • Access to your order history and status.

  • View tracking information.

  • Receive exclusive discounts/promo and special offers.

 

Placing An Order

How safe is it to order from your site?

  • It is completely safe to place your online order with us. We use one of the most secure online ordering system, which is constantly updated. We also utilize secure socket layer (SSL) technology, which any personal information obtained through F.L.F. Boutique formerly "Styles of a DIVA" is private and maintained in a secure and protected environment and will never be released to any unaffiliated third parties.

 

Change or Cancel An Order

 

Can I change or cancel my order?

  • Yes, you can cancel an order within 24 hours of your order being placed as order are usually shipped within 1-3 business days (excluding weekends and holidays). To cancel your order please email info@flfboutique.com and provide your order ID number. If the order has not been shipped a full refund will be given.  If an order has been shipped please refer to our Return Info page for information.

  • *****An order that is refused will be charged the original shipping plus the return shipping it takes for the package to be returned to our facility. 

     

    Order Status

     

    I didn't receive an order confirmation or shipping confirmation email. Is there something I should I do?

    • It is very possible that our email may have been routed to your spam/junk folder or we may have an incorrect email address. Please check your spam/junk email folder to ensure our email confirmation did not end up in this folder. If you have confirmed that the email is not in the spam/junk folder or the email address you provided is correct please email us at info@flfboutique.com and we will resend you the email confirmation.

     

    What is the status of my order?

    • You can check the status of your order by logging in to your account, if one was created, under the "Log In" link located at the top of the page. Once an order has been fulfilled and shipped an email is sent with shipping tracking information. Generally, orders are shipped 1-3 business days.

     

    Shipping

    What are your shipping rates?

    • F.L.F. Boutique offers shipping through USPS at a flat rate of $8 within the United States including Alaska, Hawaii, U.S. territories and APO/FPO addresses.

    Do you offer international shipping?

    • F.L.F. Boutique currently does not offer international shipping at this time.

    How long will it take for my package to be delivered?

    • For U.S. domestic destinations packages generally arrives within 2-3 business days via USPS Priority Mail.

     

    Returns & Exchanges

     

    I am unhappy with my purchase. What should I do?

    • At F.L.F Boutique, we strive to provide our customers with the greatest shopping experience. If for some reason you are unhappy with your order, you can return your "FULL Priced" item for a refund or exchange within 7 days of RECEIPT. Returned package must be postmarked within the 7 days of receipt. Please email us at info@flfboutique.com stating your concern and we will provide detailed instructions. Please be sure that the email inquiry and the postmark are within 7 days of receipt. Be sure the item(s) are in NEW, UNWORN, UNALTERED, UNWASHED and in its original packaging (including invoice).  Original shipping charges are not refundable and the customer is responsible for all costs associated with returning your item(s). We recommend shipping your item(s) with a tracking number so that you know your item has been received by us. Item(s) received that do not meet the return policy will be returned to the customer address on the order. If an item is approved, a refund will be issued in the form of original payment within 10 business days after receipt of your return item(s). An email confirmation will be sent once we receive the item and when your refund has been processed. Please note your refund may appear on your account a few days after processing depending on your bank. 

    • ***** At this time Final Sale, Clearance & Custom Orders can not be returned and/ or exchanged.

     

    The item I ordered did not fit. What should I do?

    • We will try our best to fulfill customers with an exchange of any FULL PRICED items that is NEW, UNWORN, UNALTERED, UNWASHED of the exact item in another size. However, if we are not able to fulfill your exchange request for another size, customers may choose another item of the same value or a refund will be issued. For exchange item(s), customers are responsible for shipping the item(s) to us but will not be charged shipping for the new exchanged item(s). If a customer would like to make an exchange, we recommend contacting our customer care department @ (347) 349-0262 to confirm that the item(s) are placed  on hold first as this will ensure the item(s) is available to you and not sold out before your return has been received by us. 

    Incorrect/Defective Item

    I received an incorrect item in my order. What should I do?

    • Customer satisfaction is our top priority. We will work diligently to resolve any issues you may encounter. Please email us at info@flfboutique.com with your order number and provide us with the item name and number you received. We will take all necessary steps in resolving this issue as quickly as possible. Please note request of pictures may be requested in some instances. 

    I received a defective item.

    • Customer satisfaction is our top priority. We will work diligently to resolve any issues you may encounter. If you discover a defect, please email us at info@flfboutique.com with your order number, the description of the defect and a clear picture. We will get back to you within 1-2 business day.